Privacy Policy

1. Who We Are

Shoolin Logistics is a freight brokerage that connects customers with carriers and transportation solutions for their freight.

For purposes of this Privacy Policy, “Shoolin Logistics,” “Shoolin,” “we,” “us,” and “our” refer to Shoolin Logistics.

2. Information We Collect

We may collect information you voluntarily provide when you use our website, request a quote, contact us, or communicate with our team.

Information you provide

Depending on how you interact with us, this may include:

• First and last name
• Company name
• Email address
• Phone number
• Shipment and freight details
• Pickup and delivery locations
• Service requested
• Information included in your message or inquiry
• Other information you choose to provide

When you request a freight quote, we may collect information about your shipment that is necessary to understand the transportation requirements and provide appropriate service options.

Information collected automatically

This website does not use cookies, analytics tools, or similar technologies to measure visitors or identify them across visits. Our hosting and security provider receives routine connection information needed to deliver and protect the website.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and requests
• Provide freight quotes and transportation options
• Understand your shipment requirements
• Coordinate transportation services
• Communicate with you about a shipment or requested service
• Provide customer support
• Send service-related communications
• Improve our services and customer experience
• Maintain the security and functionality of our website
• Comply with applicable legal and regulatory requirements

We do not use the information you provide through a quote or contact form for purposes unrelated to the request unless permitted by law or you have otherwise given us permission.

4. Sharing Your Information

We may share information when reasonably necessary to provide our services, operate our business, or comply with legal obligations.

For example, when you request a quote or transportation service, we may share relevant shipment and contact information with transportation providers, carriers, warehouses, or other service providers involved in arranging or completing the requested transportation.

We may also share information with trusted service providers that help us operate our communications, technology, or business operations.

We currently use the following providers to operate this website:

• Cloudflare, to host the website, protect our forms from automated abuse (Cloudflare Turnstile), and temporarily store the inquiries submitted through them.
• ZeptoMail by Zoho, to deliver form submissions to our inbox.

We do not sell your personal information.

We may disclose information when required to do so by law, legal process, or governmental request, or when necessary to protect our rights, property, security, or the safety of others.

5. SMS and Text Communications

If you choose to provide your phone number and consent to receive text messages from Shoolin Logistics, we may use SMS communications to contact you regarding your inquiry, shipment, quote, or other communications you have requested.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You can opt out of marketing or other non-essential text messages at any time by following the instructions provided in the message, such as replying STOP where applicable.

Opting out of certain text messages does not prevent us from sending communications that are necessary to provide a service you have requested or to communicate about an active shipment or transaction.

We do not sell or share your mobile phone number for third-party marketing purposes.

6. Cookies and Similar Technologies

This website does not use cookies, analytics tools, advertising cookies, or similar technologies to track visitors. Our Cookie Policy explains this in more detail.

7. Third-Party Services and Websites

Our website may contain links or services provided by third parties. Those third parties may have their own privacy policies and terms of use.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect the information we collect from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of your information.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide the requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, and support legitimate business purposes.

For enquiries submitted through this website, the current retention period is up to 12 months. The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain communications
• Request information about how your personal information is collected or used

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us using the information provided below.

11. Children’s Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how Shoolin Logistics handles personal information, please contact us:

Shoolin Logistics
Email: info@shoolinlogistics.com
Website: shoolinlogistics.com